OBM Services | Megan Herron | OBM for Wedding Professionals

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Having someone take the small tasks off your plate is a beautiful thing. Because seriously, how many times a day do you wish you had another set of hands? As an operations specalist, making your life easier is our first priority. While that comes with relieving you of the small tasks, we strive to provide more than that.

Business Growth is Closer Than You Think

→ You’re always wishing for more time. You’re the visionary here, with a laundry list of ideas you want to implement in your business but something else is always taking priority.

→ Your inbox is a revolving door—that never stops spinning.

Let’s get you back to being the visionary for your wedding business.

Explore Our Areas of Expertise

→ You’re continually booking new clients without needing to check your inbox on the reg or manually follow-up.

→ You have a list of aspirations for 2024 and you finally have the time to complete them (and get that satisfying feeling of crossing them off your to-do list).

Facts about your day-to-day when working with us:

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Instead of giving you another set of hands, we hope to give you double the brain power. On top of checking off day-cluttering tasks, we bring strategy, execution and a view of the bigger picture to your business. We’re not just an assistant, we’re your co-pilot.

Facts about your current day-to-day:

→ You can’t remember what the top of your desk looks like because sticky notes have covered it for the last who knows how long.

→ You became a wedding professional because you love the joy that is weddings. But now, you feel like you’re losing sight of the big picture.

→ You want to work with even more couples WITHOUT needing to work more weekends.

→ You take your first vacation since starting your business without worrying about a thing. Inquiries are managed, weddings are getting booked, and current couples are taken care of- all while you explore a new country.

→ Your weekends? You have those back!

→ Nothing beats your client experience. It’s personalized and on-brand, and doesn’t add a thing to do your to-do list to keep it that way.

OPERATIONS MANAGEMENT

Ignite Your Business's Growth

services

SYSTEMS SERVICES
OPERATIONS MANAGEMENT
WEDDING SEASON MASTERCLASS

→ Monthly strategy calls
→ Custom-tailored support for your business needs (project management, client management, organization, system management etc.)
→ Access to a team of wedding industry and operations experts
→ Quarterly business reports outlining lead generation sources, percentages of inquiries booked, and comparisons from the previous year so we can keep moving forward!

insight into our Ongoing business management

Let's Do It!

Packages start at 6 hours per week at $1,500 per month!

For Wedding Professionals

*3 month-minimum commitment required

WHAT WE DO BEST

Systems and Processes

Comprehensive Assessment: Consistent analysis of current systems, pinpointing areas for improvement.
Implementing Upgrades: With strategic changes, we optimize processes for greater efficiency.
Streamlined Integration: We ensure seamless integration of updated systems into our workflow, minimizing disruption.
Training and Support: Consistent training and support to team members to facilitate smooth transition to updated systems.

audit of current systems

Strategic Planning: We develop a comprehensive strategy for integrating new systems and processes, aligning them with your business goals and objectives.
Collaborative Implementation: We work closely with your team members to ensure a smooth transition to the new systems and processes.
Thorough Training: We provide extensive training to equip team members with the knowledge and skills needed to effectively utilize the new systems and processes, empowering them to maximize their potential.
Ongoing Evaluation: We continuously evaluate the performance of the new systems and processes, soliciting feedback from team members and making adjustments as needed to ensure optimal efficiency and effectiveness.

implementing new systems

System Maintenance: We conduct regular maintenance and updates on your systems to ensure optimal performance and reliability, minimizing downtime and disruptions.
Process Improvement: We actively seek feedback from your team members to identify areas for process enhancement, implementing changes as needed to streamline workflows and boost efficiency.
Ongoing Team Management: We provide ongoing support and guidance to your team members, ensuring they stay aligned with objectives and perform at their best.

ongoing management

WHAT WE DO BEST

Client Management & Wedding Prep

Rapid Response System: We guarantee lightning-fast communication for your clients. When they reach out, we're there—prompt, friendly, and ready to assist.
Personalized Perfection: Your wedding couples are unique, and so are their dream weddings. Let's collaborate to customize our services to match their style and preferences, ensuring an unforgettable experience.
Meticulous Attention to Detail: From the big picture down to the tiniest details, we've got it covered. You can trust us to handle every aspect of the wedding planning process with precision and care.
Teamwork Makes the Dream Work: We're all about teamwork! Throughout the planning journey, let's keep the lines of communication open and collaborate closely with other vendors to bring our clients' visions to life in the most spectacular way possible.

Personalized experiences

Timely and Responsive Communication: We pride ourselves on our ability to promptly address all client inquiries and messages, providing timely responses that demonstrate our commitment to exceptional service.
Clear and Consistent Messaging: Our communication strategy is built on clarity and consistency. We ensure that every message sent to your clients is articulate, concise, and aligned with your brand voice, fostering trust and confidence throughout the planning process.
Consistent Updates: We keep your clients informed every step of the way. By maintaining regular communication, we ensure that your clients feel supported and informed throughout their wedding planning journey.
Proactive Issue Resolution: In the rare event of any challenges or concerns, we take swift action to address them proactively. Our team is equipped to handle any issues that may arise, providing solutions and reassurance to keep your clients satisfied and stress-free.

Communication

Initial Inquiry Management: From the moment a new inquiry comes in, we're on it. We respond promptly, providing all the information needed to capture the client's interest and kick-start the planning process.
Custom Proposal Creation: Each couple is unique, and so are their wedding visions. We craft personalized proposals tailored to their preferences, detailing our services and pricing in a clear and compelling manner.
Onboarding New Weddings: Once a couple decides to move forward, we guide them through the onboarding process with ease. From contract signing to payment processing, we ensure a smooth transition into our planning services.
Questionnaire and Timeline Management: We gather detailed information from the couple through comprehensive questionnaires, allowing us to understand their needs and preferences thoroughly. We then create detailed timelines that outline every aspect of the wedding planning journey, ensuring nothing is overlooked.
Client Experience Evaluation: Our commitment to excellence doesn't end when the wedding day is over. We actively solicit feedback from every couple, seeking insights into their experience and areas for improvement. This allows us to continuously refine our services and deliver even greater satisfaction to future clients.

end-to-end management

Streamlined Scheduling: We prioritize convenient scheduling for both you and your clients, minimizing disruptions to your busy schedules.
Clear Communication: We provide timely updates and reminders to keep everyone informed and ensure appointments run smoothly.
Flexibility: Ready to adapt to changes, we remain flexible to reschedule appointments as needed, accommodating any unexpected developments.

Calendar & Appointments

WHAT WE DO BEST

Business Management & Planning

Crafting Captivating Offers: We work closely with you to design new wedding packages that exceed client expectations, blending innovative services and value-added benefits.
Strategic Pricing Adjustments: Using market insights, we optimize pricing to balance profitability and competitiveness, ensuring your services remain attractive to high-end clientele.
Data-Driven Insights: Through quarterly reviews and client feedback analysis, we refine offerings to meet evolving market demands, enhancing profitability and client satisfaction.
Client-Centric Approach: By prioritizing client input, we tailor packages to resonate with your audience, fostering loyalty and establishing your business as a trusted leader in luxury weddings.

Packages & Pricing

End-to-End Management: We handle all aspects of project management, from planning to execution, ensuring smooth operations for weddings and business ventures alike.
Strategic Launches: When introducing new services, we conduct targeted market research and implement tailored marketing strategies to drive engagement and maximize success.
Efficient Sales Management: From holiday promotions to seasonal sales, we optimize resource allocation and inventory management to capitalize on opportunities and minimize disruptions.
Proactive Issue Resolution: We anticipate challenges and implement proactive solutions to keep projects on track and minimize disruptions, ensuring seamless execution every step of the way.
Continuous Improvement: We continuously evaluate performance, gather feedback, and refine processes to drive ongoing innovation and deliver exceptional results.

Project Management

Continuous Market Monitoring: We keep a vigilant eye on the ever-evolving landscape of wedding trends, closely monitoring industry publications, market reports, and social media platforms to stay abreast of the latest developments.
Forecast Analysis: Our team conducts thorough analysis of market forecasts and predictions, identifying emerging trends and potential shifts in consumer preferences that could impact your business.
Sales Performance Evaluation: By meticulously tracking sales data and fluctuations, we gain valuable insights into consumer behavior and market demand, allowing us to anticipate shifts and proactively adjust your business strategy.
Strategic Business Planning: Armed with up-to-date market intelligence, we collaborate with you to develop strategic business plans that capitalize on emerging trends, mitigate risks, and position your business for sustained growth and success in the dynamic wedding industry landscape.

Trends & market shifts

Thorough Process Analysis: We meticulously assess your business operations to identify inefficiencies and areas for improvement.
Customized SOP Development: Drawing on industry best practices, we craft tailored SOPs to ensure consistency and efficiency in every aspect of your business.
Implementation and Training: We oversee the rollout of SOPs, providing hands-on training to empower your team to adhere to established procedures confidently.
Continuous Evaluation and Optimization: We continuously monitor SOP effectiveness, soliciting feedback and making adjustments to drive ongoing improvement and adaptability.